Shipping policy

Last updated: August 11, 2026

1. General Provisions

Laura Home sells digital products, including original designs, patterns, graphic files, and other downloadable materials.

All products in the store are digital unless expressly stated otherwise on the relevant product page. No physical product, printed item, or physical storage medium is shipped to the Buyer.

This Policy sets out the procedure for the electronic delivery of digital products to customers in Ukraine, the European Union, the United States, and other countries.

2. Digital Product Delivery Method

After payment has been successfully confirmed, the Buyer will receive access to the purchased files through one or more of the following methods:

  • a link on the order confirmation page;
  • the order status page;
  • an email sent to the address provided during checkout;
  • another electronic method specified on the relevant product page.

Digital products may be delivered as individual files, an archive, or a download link.

3. Delivery Time

Access to the digital product will be provided without undue delay after payment has been successfully confirmed.

The download link usually becomes available automatically within a few minutes. The exact delivery time may depend on:

  • how quickly the bank or payment system confirms the payment;
  • automated order verification;
  • the operation of Shopify and the digital file delivery service;
  • the accuracy of the email address provided by the Buyer;
  • temporary technical issues or scheduled maintenance.

If the payment is pending, under review, declined, or cancelled, access to the files will be provided only after the payment has been successfully confirmed.

If a different delivery period applies to a specific product, this will be stated on its product page before the order is placed.

4. Delivery Cost and Availability

Electronic delivery of digital products does not require physical shipping.

No postal, courier, or international delivery fees are charged. The Buyer may receive the digital product in any country where the Website and selected payment method are available and where the purchase of such content is not prohibited by applicable law.

A billing address or information about the Buyer’s country may be requested for tax calculation, payment verification, or compliance with legal requirements. This information is not used to physically ship any products.

5. File Formats

The format, dimensions, resolution, colour profile, archive contents, and other characteristics of a digital product are specified on its product page.

Depending on the product, files may be provided in PNG, TIFF, JPEG, PSD, or other formats expressly stated in the description.

Before placing an order, the Buyer must verify that the specified formats are compatible with their software, equipment, and intended use.

6. Buyer’s Responsibilities

When placing an order, the Buyer must:

  • provide a correct and accessible email address;
  • ensure that their email account can receive messages;
  • check the “Spam”, “Promotions”, and other automatically sorted folders;
  • have a stable internet connection and compatible software;
  • not share a personal download link with third parties;
  • save a backup copy of the purchased files after downloading them.

The Buyer is responsible for any errors in the email address or other contact details they provide during checkout.

If a download link has an expiration period or a limit on the number of downloads, the relevant information will be stated on the product page or in the access notification.

7. If the Download Link Is Not Received or Does Not Work

If the Buyer does not receive access to the files after successful payment has been confirmed, they should:

  1. Check the order confirmation and order status pages.
  2. Check the “Spam”, “Promotions”, and other email folders.
  3. Make sure that the correct email address was provided during checkout.
  4. Contact Laura Home at office@laura-home.com.ua.

The enquiry must include:

  • the Buyer’s first and last name;
  • the order number;
  • the email address used during checkout;
  • the name of the purchased product;
  • a brief description of the issue;
  • where possible, a screenshot of the error message.

After verifying the order, Laura Home may resend the email, provide a new working download link, correct the email address, or offer another method of receiving the files at no additional cost.

An initial response will generally be provided within 3 business days. Technical issues will be resolved without undue delay.

8. When a Digital Product Is Considered Delivered

A digital product is considered delivered when, after payment has been confirmed, the Buyer has been provided with a functioning means of accessing or downloading the file.

The time when a link is sent, the access page is opened, or a file is downloaded may be recorded by Shopify’s technical systems or by the service used to deliver digital products.

Providing access does not transfer copyright in the design to the Buyer. Use of the purchased files is governed by the Laura Home Licence Terms and Terms of Service.

9. Restoring Access

If the Buyer loses a downloaded file or the email containing the download link, they may contact Laura Home.

After verifying the order, Laura Home will restore access to the purchased product where possible. The ability to download the product again may depend on the file retention period, any applicable download limits, and the continued availability of the relevant product.

10. File Updates or Replacements

If a technical issue is discovered in a digital product after it has been sold, Laura Home may replace the file with a corrected version and restore the Buyer’s access.

If a file is materially updated, the Buyer may be notified at the email address associated with the order.

11. Non-Delivery or Lack of Conformity

If the digital product was not delivered, the download link does not work, the file is corrupted, the wrong product was provided, or its essential characteristics materially differ from the description, the Buyer may request that the issue be resolved.

The procedures for correction, file replacement, a proportionate price reduction, or a refund are governed by the Refund and Cancellation Policy, the Terms of Service, and the mandatory provisions of applicable law.

12. Mandatory Buyer Rights

Nothing in this Policy limits any mandatory consumer rights provided by the laws of Ukraine, the European Union, the Buyer’s country of residence, or any other laws applicable to the relevant order.

13. Contact Information

For questions regarding the delivery of digital products, non-functioning download links, or technical issues, please contact:

Sole Proprietor Larysa Anatoliivna Shyshova
Ukrainian Taxpayer Identification Number: 2638605700
Address: 2 Yakuba Kolasa Street, Apartment 40, Kyiv, Ukraine
Email: office@laura-home.com.ua